The festive season is on and I am loving it. There is a slight nip in the air, people are smiling, there are kandeels in the balconies and lights put up in every other home. M is traveling and not around for either Diwali or our anniversary. 7th to be precise. That kind of sucks, but other than that it is difficult to mope when there is so much fun in the air. Today Cub and me made small paper lanterns... the ones i am sure most of us have made in school. We hope to make some more and then put them in our balcony as Diwali decor. Cub also made a Toran in school with the help of his teachers. Since we did not have one in any case, we immediately put it up on our door. It quite lovely really.
That said I was just reading this blog post the other day and started to wonder. It is indeed true that we are very kanjoos with our praise and appreciation. How many of us ask for a feedback form, when we get excellent service? Yet, we are the first ones to look for the complaint book when we have even the slightest trouble.
While it is great to expect and demand good service, isn't positive feedback a part of this? I read somewhere that truly successful don't just learn from their failures, but also the success. WE all crave appreciation - from our boss, colleagues, friends and family. Then what makes us forget that other people want it too?
I Love M for this. He is always very respectful in his dealings with folks at every level. We go buy something, he always makes sure he finds out the name of the person and uses it to thank him / her. He shakes hands and smiles without an iota of self consciousnesses or ego. And I have been learning from him.
These days if I enjoy the service at any place, I make sure I get their names. I mention it specifically if feedback form is given. If there is none offered voluntarily (like in retail industry), I ask for it and quickly fill it out mentioning the name of the person who delighted me with their efficiency and practical approach. Trust me, it is not an easy quality to find in lot of places.
It is amazing and saddening at the same time to see their happy and surprised expression. They are just not used to get even a polite thank you on most days. The last time i asked someone else for the name of a sales girl who helped me find the right churidaar because that girl had gone out for lunch by the time i got to the billing counter. The manager came rushing and his question was "Is there a problem, Ma'am?!" Sigh!
So next time you are happy with some work someone has done for you will you say a heartfelt thank you and then take out two minutes and put it in writing too?
Toh iss Diwali, aap kisse khush karenge?! :)
happy diwali folks! have a great time!
That said I was just reading this blog post the other day and started to wonder. It is indeed true that we are very kanjoos with our praise and appreciation. How many of us ask for a feedback form, when we get excellent service? Yet, we are the first ones to look for the complaint book when we have even the slightest trouble.
While it is great to expect and demand good service, isn't positive feedback a part of this? I read somewhere that truly successful don't just learn from their failures, but also the success. WE all crave appreciation - from our boss, colleagues, friends and family. Then what makes us forget that other people want it too?
I Love M for this. He is always very respectful in his dealings with folks at every level. We go buy something, he always makes sure he finds out the name of the person and uses it to thank him / her. He shakes hands and smiles without an iota of self consciousnesses or ego. And I have been learning from him.
These days if I enjoy the service at any place, I make sure I get their names. I mention it specifically if feedback form is given. If there is none offered voluntarily (like in retail industry), I ask for it and quickly fill it out mentioning the name of the person who delighted me with their efficiency and practical approach. Trust me, it is not an easy quality to find in lot of places.
It is amazing and saddening at the same time to see their happy and surprised expression. They are just not used to get even a polite thank you on most days. The last time i asked someone else for the name of a sales girl who helped me find the right churidaar because that girl had gone out for lunch by the time i got to the billing counter. The manager came rushing and his question was "Is there a problem, Ma'am?!" Sigh!
So next time you are happy with some work someone has done for you will you say a heartfelt thank you and then take out two minutes and put it in writing too?
Toh iss Diwali, aap kisse khush karenge?! :)
happy diwali folks! have a great time!
5 comments:
Warm thoughts for Diwali...
I agree, we sometimes take so much for granted...a small gesture does brighten someone's day...
We all need to learn from M. I usually thank people a lot, like thanking the auto-wala while stepping out, and thanking the salesgirls if they help me, but I don't ask for feedback forms to put my appreciation in writing. And come to think of it, my thanks will do them no good, may be just make them feel a little better, but a positive comment on the feedback form may actually go a long way. Thanks Abha for the insight!
oh yes yes....My dad is like M :):) always complimenting..thanking...its a super nice quality...RD and I are learning learning
happy Diwali to all at the cub bub household :)
Very sweet Abha :) While I am generous with my thank you's but shall remember to ask for the feedback forms. I completely agree with what u say. HAppy Diwali to all of u :)
Well said Abha....the reaction recieved is sometimes so nice when we say a small thanks to people.And yes...filling feedback forms and appreciating is nice way to reinforce the behaviour.
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